OsoSlot Terms & Conditions – Platform Usage Rules for All Malaysia Members

Welcome to OsoSlot. These Terms & Conditions ("Agreement") govern the relationship between OsoSlot ("Platform", "We") and you as a registered user ("Member", "You"). This document takes effect as soon as you complete the OsoSlot account registration process or begin using any service provided by the platform.

Continued use of the OsoSlot platform following any amendment to these terms constitutes your acceptance of the revised terms. OsoSlot reserves the right to update or modify these terms at any time with appropriate notice to members via email or in-platform announcement.

This agreement is governed by applicable law. In the event of any conflict between another language version and this version, this version shall prevail.

To register and use the OsoSlot platform, you must meet all of the following eligibility criteria at all times:

• Be at least 18 years old at the time of registration and while using the platform;
• Has full legal capacity to enter into binding agreements;
• Not a person who has been banned from participating in online gambling activities by the relevant authorities;
• Not registering on behalf of another person or using the platform for the benefit of a third party without prior written approval from OsoSlot;
• Understanding that the games offered carry the risk of financial loss and playing with full awareness of that risk.

Registration and use of the platform by individuals who do not meet the above eligibility criteria is a breach of these terms. OsoSlot is not liable for any losses incurred by ineligible users.

Each individual is only permitted to register one (1) account only at OsoSlot. Holding multiple accounts under the same individual — whether using different names, phone numbers, email addresses, or payment details — is strictly prohibited and constitutes a serious breach of these terms.

Upon registration, you agree to:

• Providing truthful, accurate, and complete information about yourself;
• Updating your account information whenever changes occur to ensure it remains accurate;
• Keep your username and password confidential — do not share them with anyone, including family members;
• Notify OsoSlot immediately if you suspect your account has been compromised or accessed without your authorisation.

OsoSlot is not liable for any losses arising from unauthorised access to your account where such access is the result of your own negligence in safeguarding your login credentials.

OsoSlot accepts deposits via local Malaysian payment methods supported by the platform. All deposits are processed in Malaysian Ringgit (MYR) only. Accepted methods include:

• Digital Wallets: Touch 'n Go eWallet, GrabPay, Boost, ShopeePay;
• Direct Bank Transfer: DuitNow, FPX (Maybank2u, CIMB Clicks, RHB Now, Hong Leong Connect, Public Bank);
• Other methods may be added from time to time at OsoSlot's sole discretion.

The minimum deposit amount is RM10 for most payment methods. The maximum deposit limit may vary depending on your chosen payment method and your account verification level. All successful deposits are processed instantly with no hidden processing fees.

OsoSlot reserves the right to request proof of payment or identity verification before processing deposits that exceed certain limits. These requests form part of our anti-money laundering (AML) procedures and are carried out in compliance with applicable regulatory requirements.

Winnings legitimately earned on OsoSlot may be withdrawn by members in accordance with the following procedures:

• The minimum withdrawal amount is RM50 per withdrawal transaction;
• Withdrawals are processed to the same payment method used for the deposit, or to a verified Malaysian bank account;
• Processing time is between 15 and 30 minutes for most withdrawals during standard business hours;
• Withdrawals exceeding RM50,000 may require additional verification and can take up to 2 business days to process.

OsoSlot reserves the right to delay or cancel a withdrawal if there are signs of fraudulent activity, money laundering, or a breach of terms. In such cases, the account in question will be temporarily suspended while an investigation is conducted. If the investigation finds no violation, the withdrawal will be processed within the stipulated timeframe.

OsoSlot is not liable for any withdrawal delays caused by factors beyond the platform's control, such as technical issues on the payment provider's end, public holidays, or bank verification procedures.

OsoSlot offers its members a variety of bonuses and promotions from time to time. Each bonus and promotion is subject to specific conditions outlined in the relevant promotion terms, as well as the following general conditions:

• Bonuses may only be claimed by eligible members as specified in the applicable promotion terms;
• Each promotion has a set validity period — expired bonuses cannot be reclaimed;
• Wagering Requirement must be met before any bonus or bonus winnings can be withdrawn;
• OsoSlot reserves the right to modify, suspend, or terminate any promotion at any time without prior notice;
• Bonus abuse — such as opening multiple accounts to claim registration bonuses, or using betting strategies designed to fulfil wagering requirements without genuine risk — is prohibited and will result in bonus cancellation and potential account closure.

Loyalty programmes and cashback offers provided by OsoSlot are also subject to their own terms, which will be stated separately. Members are encouraged to read the terms of each programme before participating.

All games available on the OsoSlot platform — including slots, live casino, lottery, Sports Betting (Malaysia Super League football, badminton, cricket, e-sports) and card games — are subject to the following general rules:

• All completed and credited game results are final and not subject to dispute;
• Game outcomes generated by an independently audited Random Number Generator (RNG) are fair and cannot be influenced by any party;
• In the event of a technical interruption during gameplay, OsoSlot will determine the outcome of the affected spin or round based on saved server records — not the display shown on the player's device;
• The RTP (Return to Player) value for each slot game is displayed within the respective game information and represents a long-term average — it is not a guaranteed return for any individual session;
• Sports Betting is subject to additional rules regarding match cancellations, void bets, and odds calculations as specified in the platform's Sports Betting section.

OsoSlot reserves the right to void or cancel winnings obtained through technical vulnerabilities, software bugs, or abnormal circumstances that do not reflect the normal operation of a game. In such cases, OsoSlot will refund the original deposit associated with the relevant gaming session.

The following are strictly prohibited for all OsoSlot platform users. Violating any of the prohibitions below may result in immediate account closure and legal action:

• Fraud & Manipulation: Any attempt to cheat, manipulate, or exploit the systems, software, or processes of the OsoSlot platform;
• Use of Bots & Automated Software: Using automated software, bots, scripts, or any other tools to play games, place bets, or interact with the platform in a non-human manner;
• Identity Falsification: Registering using false information, another person's identity, or falsified identification documents;
• Collusion: Colluding with other players or with dealers in the live casino to gain an unfair advantage in any game;
• Money Laundering: Using the OsoSlot platform as a channel to launder or transfer funds from illegal sources;
• Bonus Abuse: Opening multiple accounts or using other means to claim bonuses beyond the permitted limit;
• Technical Disruptions: Any attempt to hack, attack, or disrupt the technical infrastructure of the OsoSlot platform.

An OsoSlot account may be closed or suspended in two ways:

Member Request (Voluntary): You may request account closure at any time by contacting the OsoSlot support team. The request will be processed within 3 business days. Any eligible balance will be returned via the standard withdrawal process. A time-out option is also available if you simply need a temporary break from the platform.

OsoSlot's Actions (Involuntary): OsoSlot reserves the right to suspend or close your account without prior notice if:

• A breach of any part of these terms and conditions occurs;
• Suspicious activity related to fraud or money laundering has been detected;
• Inaccurate or false registration information was provided;
• Accounts that have been inactive for more than 12 consecutive months.

OsoSlot takes your privacy and personal data protection seriously. The collection, processing, and storage of your personal data is governed by OsoSlot Privacy Policy which forms part of this agreement.

In summary, OsoSlot:

• Collecting only the data necessary for account management and regulatory compliance;
• Protecting all data with industry-standard 256-bit SSL encryption;
• Not selling or disclosing your personal data to third parties without your consent, except where required by law;
• Giving you the right to access, update, or request deletion of your personal data;
• Retaining transaction records for the duration required by applicable regulatory requirements.

By using the OsoSlot platform, you consent to the collection and processing of your personal data in accordance with our Privacy Policy. For full details on how we handle your data, please refer to our Privacy Policy.

OsoSlot provides its platform and services on an "as is" basis. The platform makes no guarantee that its services will be available at all times without interruption, free from errors, or that they will meet all user expectations.

OsoSlot shall not be liable for:

• Financial losses resulting from unfavourable betting or gaming outcomes;
• Losses resulting from internet service disruptions, user device issues, or technical factors beyond the platform's control;
• Losses resulting from unauthorised access to your account caused by your own negligence;
• Indirect, consequential, special, or punitive damages arising from the use of this platform.

OsoSlot's maximum liability for any individual claim is limited to the total amount deposited by the member concerned within the 30 days preceding the claim.

OsoSlot reserves the right to modify, add to, or remove any part of these terms and conditions at any time. Significant amendments will be communicated to members via:

• In-platform notification upon the next login;
• Email to the address registered on your account (where applicable);
• Announcements on the OsoSlot website.

Continued use of the platform after an amendment notice is considered acceptance of the revised terms. Members who do not agree with the changes have the right to close their account and withdraw any eligible balance.

Dispute Resolution: Any dispute arising from or in connection with the use of the OsoSlot platform shall first be resolved through good-faith negotiation between both parties. Members may submit a dispute to the OsoSlot support team via live chat or email, and OsoSlot is committed to providing a response and resolution within 7 business days.

The effective date of the current terms and conditions is 1 January 2026. For any questions regarding these terms, please contact the OsoSlot support team at support@ososlot.best.